Our business does not make any official closing decisions for inclement weather (unless the site is inoperable). If either you or your therapist feels unsafe to travel in any weather condition, we will reschedule your session without a fee. 

When inclement weather is expected, your therapist will usually contact you to discuss your preferences. You can also contact your therapist directly, or text 443-720-0033.

Your appointment time is reserved just for you! Therefore, if you need to cancel or reschedule, please give at least 48 hours’ notice so that your appointment time can be filled. Failure to give 48 hours notice will leave you responsible for full payment for the session, so that your therapist can be paid for their time.

In the case of serious medical or family emergencies, please contact your therapist as soon as possible to discuss the best option.

Masks are required for entry to our building, and in all common areas at all times. Please bring an N95, KN95, or equivalent to your appointment. If you cannot, one will be provided for you. 

By mutual agreement, therapist and/or client may remove masks inside the private treatment rooms only. Please be respectful of your therapist’s preference, and default to staying masked if there is disagreement between parties. 

If it is very important for you to be unmasked during your session for health or other reasons, please contact us in advance of your session to be sure your therapist is comfortable with the decision.

We do not accept walk-in appointments. We do not employ any front-desk staff, so there is no one available to greet walk-in visitors, and our front door remains locked throughout the day. Your therapist will greet you at a scheduled appointment time only. 

During the holiday season, we schedule special Open Hours for walk-in gift card purchases. You may also schedule a Gift Card Purchase appointment at any time of the year.

Massage and bodywork is contraindicated (not recommended) during the first few days of a viral illness. For your well-being, and for the well-being of all of our staff and visitors, please contact us immediately if you become ill before, or immediately following, an appointment. 

For cancellations of 48+ hours' notice, there will be no charge to reschedule. For health-related cancellations of less than 48 hours' notice, you will be charged on the day of the cancellation for the full service amount, and the fee will be credited to your account so that you may reschedule within 2 weeks for no additional charge.

We offer a $5 cash discount on all services, and on gift card purchases of $80 or more.

Gift cards purchased before 12/31/2025 can be redeemed at the cash price until December 31, 2026.

Payment by personal check may redeem the cash discount. We accept checks only from clients with a valid card on file. If the received check bounces, we reserve the right to remove the cash discount and charge the card on file for:

1. The full appointment cost (without discount)

2. The therapist’s tip

3. AND the bounced check fee incurred by the bank.

Our credit card processing system charges equal fees for credit and debit cards. Therefore we are unable to offer the cash price for debit card purchases.

Expired Gift Cards will not be honored, except as required by law. Promotional credits will not be honored after the expiration date.

All Gift Cards and credits purchased from Metta Integrative Wellness Center, LLC before April 1, 2020 are expired, regardless of the expiration date written, and will not be honored. 

As of 8/1/2021, the business entity Metta Integrative Wellness Center, LLC, has been dissolved. The business is now cooperatively worker-owned under the new entity Metta Integrative Wellness Cooperative Corporation. 

In anticipation of the business transfer, we sent multiple text and email communications to our existing clients, and made announcements on our website and social media about the expiration of gift funds and credits purchased before 4/2020. 

Our therapists gratefully accept tips on any service. Tips of 15%-25% are standard, and may be paid by credit card or cash. Most of our therapists also accept tip via Venmo or other cashless apps.

Services

Any service fee or tip paid for services rendered is non-refundable, except in cases of billing error. 

Classes

Class enrollments require payment at the time of booking. All booked classes are non-refundable. If you miss a pre-paid class, you may reach out to request a credit for a future class or service. 

Memberships

All membership payments are non-refundable. Unused membership funds may remain available to you as credit.

We take the utmost care with maintaining a healthy and clean environment. We are confident that our procedures are keeping us safe from the spread of COVID-19 and other contagions. 

Here are a few of the key aspects of our procedures:

• All touched surfaces are sanitized between every client session.

• Therapists’ hands are always freshly washed before contact.

• Hand sanitizer is available for therapists and clients in every room.

• HEPA-grade filters are always running in every treatment room. 

If you have specific questions regarding our cleanliness procedures, please contact info@metta-wellness.com.

Though we adhere to cautious and strict COVID precautions, proof of vaccination is not required for clients or therapists. We understand that individuals have varying needs and tolerances with regards to vaccination, and so we ask everyone to adhere to careful cleaning protocols, our mask policy, and generally respectful behavior regarding contagions. 

If you would like to know whether your massage therapist is vaccinated against COVID-19, the flu, or any other illness, please email info@metta-wellness.com. Some of our therapists have elected to share this information with clients upon request. 

Minors must be accompanied by a parent or guardian. Children who are 16 or older may choose to be alone in the room, but the guardian must remain in the building. If you are scheduling for a child under 12, please contact us in advance. Not all therapists will work with minors. Text 443-720-0033 or email hello@metta-wellness.com

Proven benefits of massage and bodywork include: reduced muscle tension, improved circulation, enhanced relaxation, and support for overall physical and emotional well-being. Regular bodywork can help relieve stress, promote better sleep, and assist in recovery from injury or chronic conditions. While massage can be a valuable part of a wellness routine, it is not a substitute for medical care, and we encourage clients to consult with their healthcare providers for any medical concerns.

Potential risks of any hands-on or bodywork treatment include:

1. The most commonly experienced side effect of massage therapy or bodywork is muscle soreness, which may feel like exercise-induced soreness or bruising. Good hydration, Epsom salt baths, and rest will help to mitigate these symptoms.

2. Other potential side effects and adverse reactions include: headache, migraine, allergic reaction to topicals or the environment, nausea, fatigue, fainting, or dizziness. Side effects are usually mild and temporary.

3. Extremely rare side effects, which are most likely to occur in cases of undisclosed, underlying risk factors, include: damage to nerves or blood vessels, bone fracture, rhabdomyolisis, and blood clotting complications (including pulmonary embolism or stroke).

If any of these side effects occur after your visit, please contact the business to inform us, and reach out to a medical doctor or emergency care if necessary.

Always make your practitioner aware of any factors that increase your risk of any of these conditions, or of any unusual symptoms that may indicate a clot or thrombus. If you are at heightened risk for any of these conditions, consult with your physician before seeking bodywork treatment. Your therapist may require written clearance from your physician to proceed with treatment.

Your participation in massage or other bodywork with Metta is completely voluntary. Depending on your needs and preferences, alternatives to these treatments may include physical therapy, chiropractic care, acupuncture, mental health counseling, medical care, or personal practices such as exercise, stretching, breathwork, or meditation. We encourage you to explore your options and make the choices that feel right for your body and your goals. Your well-being is our priority, and we’re happy to collaborate with other providers as part of your care team.

Inappropriate behavior will not be tolerated. If you behave inappropriately, you will be asked to leave and we reserve the right to charge your card for payment of your scheduled session. Inappropriate behavior includes:

1. violation of any business policy

2. lewd or sexual comments or behaviors

3. violent or hateful language towards others