policies

Our business does not make any official closing decisions for inclement weather (unless the site is inoperable). Rather, if either you or your therapist feels unsafe to travel in any weather condition, we will reschedule your session without a fee. 

When inclement weather is expected, your therapist will usually contact you to discuss your preferences. You can contact your therapist directly, or text 443-720-0033.

We do not accept walk-in appointments. We do not employ any front-desk staff, so there is no one available to greet walk-in visitors. Your therapist will greet you at a scheduled appointment time only. 

During the holiday season, we schedule special Open Hours for walk-in gift card purchases. You may also schedule a Gift Card Purchase appointment at any time of the year. 

Masks are required for entry to our building, and in all public areas at all times. Please bring an N95, KN95, or equivalent to your appointment. If you cannot, one will be provided for you. 

By mutual agreement, therapist and/or client may remove masks inside the private treatment rooms only. Please be respectful of your therapist’s preference, and default to staying masked if there is disagreement between parties. 

If it is very important for you to be unmasked during your session for health or other reasons, please contact us in advance of your session to be sure your therapist is comfortable with the decision.

Massage and bodywork is contraindicated (not recommended) during the first few days of a viral illness. For your well-being, and for the well-being of all of our staff and visitors, please contact us immediately if you become ill before an appointment. 

For cancellations of 48+ hours' notice, there will be no charge to reschedule. For health-related cancellations of less than 48 hours' notice, you will be charged on the day of the cancellation for the full service amount; and the fee will be credited to your account so that you may reschedule within 4 weeks for no additional charge or penalty.

We take the utmost care with maintaining a healthy and clean environment. We are confident that our procedures are keeping us safe from the spread of COVID-19 and other contagions. 

Here are a few of the key aspects of our procedures:

• All touched surfaces are sanitized between every client session.

• Therapists’ hands are always freshly washed before contact.

• Hand sanitizer is available for therapists and clients in every room.

• HEPA-grade filters are always running in every treatment room. 

If you have specific questions regarding our cleanliness procedures, please contact info@metta-wellness.com.

Though we adhere to cautious and strict COVID precautions, proof of vaccination is not required for clients or therapists. We understand that individuals have varying needs and tolerances with regards to vaccination, and so we ask everyone to adhere to careful cleaning protocols, our mask policy, and generally respectful behavior regarding contagions. 

If you would like to know whether your massage therapist is vaccinated against COVID-19, the flu, or any other illness, please email info@metta-wellness.com. Some of our therapists have elected to share this information with clients upon request. 

Our therapists gratefully accept tips on any service. Tips of 15%-25% are standard, and may be paid by Credit Card or Cash. Most of our therapists also accept tip via Venmo or other cashless apps.

Minors must be accompanied by a parent or guardian. 16+ may choose to be alone in the room, but the guardian must remain in the building. If you are scheduling for a child under 12, please contact us in advance. Not all therapists will work with minors. Text 443-720-0033 or email info@metta-wellness.com

We require 48 hours' notice for any cancellations or appointment changes. All cancellations of less than 48 hours' notice will be charged the full service fee. Appointment reminders are automatically sent out 72 hours before every appointment.

If you have an unforeseen conflict arise with less than 48 hours notice, please contact us directly. If we are able to adjust your appointment time for the same day, we will happily do so without a fee. 

If you are able to send another person in your place for the appointment, we will waive your cancellation fee. Advance notice for these changes is preferred.

Thank you for understanding this policy. Your appointment time is reserved especially for you, and late cancellations have a significant impact on our bottom line and our ability to pay therapists fairly for their time. 

Deposits

Deposits are required for your first visit to our business. Deposits are completely refundable for changes or cancellations made more than 48 hours in advance of the scheduled appointment, in compliance with our cancellation policy.

Classes

Classes booked are non-refundable. If you miss a pre-paid class, you may reach out to request a credit for a future class or service. 

Memberships

All membership payments are non-refundable. 

Services

Any service fee or tip paid for services rendered is non-refundable, except in cases of billing error. 

Expired Gift Cards will not be honored, except as required by law. Promotional credits will not be honored after the expiration date.

All Gift Cards and credits purchased from Metta Integrative Wellness Center, LLC before April 1, 2020 are expired, regardless of the expiration date written, and will not be honored. 

As of 8/1/2021, the business entity Metta Integrative Wellness Center, LLC, has been dissolved. The business is now cooperatively worker-owned under the new entity Metta Integrative Wellness Cooperative Corporation. 

In anticipation of the business transfer, we sent multiple text and email communications to our existing clients, and made announcements on our website and social media about the expiration of gift funds and credits purchased before 4/2020. 

Inappropriate behavior will not be tolerated. If you behave inappropriately, you will be asked to leave and you will still be responsible for payment for your session. Inappropriate behavior includes:

• violation of any business policy
• lewd or sexual comments or behaviors
• violent or hateful language towards others